Need a hand with PlateLogic? We're happy to help. The fastest way to reach us is by email, and we typically reply within two business days.
Support & general enquiries
Email: wasim.codeartist.business@gmail.com
We aim to respond to all support requests within 2 business days. For privacy-related requests, please see Section 13 of our Privacy Policy.
To help us resolve your issue as quickly as possible, please include the following details in your email:
PlateLogic is a calorie- and activity-tracking app that helps you log meals, track macros and fiber, and understand the overall health rating of what you eat. Here are answers to a few common starter questions.
How do I log a meal?
From the home screen, tap the add button on a meal section (breakfast, lunch, dinner, or snack). You can search for a food, scan a barcode, take a photo of your plate, or use Quick Add to enter calories and macros directly.
How do I set my daily goals?
Your calorie and macro goals are calculated from the profile details you enter during onboarding. You can review and adjust them at any time in Profile → Edit goals.
Can I change units (metric/imperial)?
Yes. Open Settings → Preferences to switch units of measurement and other display options.
How does plate scan work?
Tap the camera option when adding a meal and take a photo of your plate. PlateLogic sends the image to our AI partner, which identifies the foods on the plate and estimates calories, macros, fiber, and an overall health rating. You'll land on a detail screen where you can review the whole meal and each detected item.
Can I edit what the scan detected?
Yes. On the meal detail screen, tap any food item to open it, where you can edit its health rating, calories, macros, and fiber, or delete it. The meal's totals update automatically. You can also adjust the overall quantity before adding the meal to your diary.
Why is the estimate not exact?
AI estimates are approximations and can be affected by portion size, ingredients you can't see, and image quality. Always review and adjust the values before relying on them. For best results, take a clear, well-lit photo from above.
Why did my scan or search stop working?
The free tier includes a limited number of daily food searches, and AI camera/barcode scanning is a Pro feature. If you've reached a daily limit, you can try again the next day or upgrade to Pro. See Section 5 for subscription help.
What does PlateLogic Pro include?
Pro unlocks the fastest ways to log — including AI camera scan, barcode scan, and unlimited food searches — subject to our Fair Use Policy. See the Terms for full details.
How do I manage or cancel my subscription?
Subscriptions are billed and managed by the app store you purchased through:
Cancelling stops future renewals; you keep Pro access until the end of the current billing period.
How do I restore a purchase?
If you reinstalled the app or switched devices, open the Pro/paywall screen and tap Restore Purchases to re-link an active subscription to your installation.
How do I get a refund?
Because purchases are processed by Apple and Google, refunds are handled by them directly:
Your statutory rights under applicable consumer-protection law are unaffected. If you need assistance, email us and we'll do our best to help.
Do I need an account?
No sign-up is required. PlateLogic creates an anonymous identifier for your installation — there's no name, email, or password to remember.
Where is my data stored?
Your meals, activities, weight, and profile are stored locally on your device and encrypted at rest. See our Privacy Policy for full details.
Can I export or back up my data?
Yes. You can export your on-device information from within the app. Keep your export file somewhere safe if you plan to move to a new device.
How do I delete my account and data?
Open Settings → Delete account. This removes your anonymous identifier and associated data. Note that deleting your account or uninstalling the app does not cancel an active paid subscription — cancel it through your app store (see Section 5).
The app is slow, crashing, or behaving unexpectedly
The camera or barcode scanner won't open
PlateLogic needs camera permission to scan. Enable it in your device settings:
A scan or search is failing
AI features require an internet connection. Check that you're online, then try again. If you've hit a daily limit, you'll need to wait until it resets or upgrade to Pro.
If the problem persists, email us with the details listed in Section 2 and we'll investigate.
We build PlateLogic for people like you, and your ideas genuinely shape what we work on next. If you have a feature request, a suggestion, or simply something you love (or don't), let us know at wasim.codeartist.business@gmail.com.
Enjoying the app? Leaving a review on the App Store or Google Play helps other people discover PlateLogic and is hugely appreciated.
PlateLogic is built privacy-first: your health data lives on your device, and analytics are strictly opt-in. To exercise a privacy right (access, deletion, and more), or to report a security concern, email wasim.codeartist.business@gmail.com. Full details are in our Privacy Policy.
For the rules that govern your use of PlateLogic and how we handle your information, see: